Prisma Rift — Terms & Conditions

1. Definitions

• “Account” means a registered user profile used to access the Platform.
• “Affiliate” means a participant accepted into the Affiliate Program.
• “Affiliate Program” means the Company’s referral programme operated under separate Affiliate Program Terms.
• “Company”, “we”, “us” or “our” means Prisma Game studio s.r.o.
• “Digital Content” means virtual content offered through the Platform, including Virtual Currency, digital cards, packs, fixed card bundles (a disclosed, fixed set of items sold for a fixed price) and other game content.
• “Game” means the online game Prisma Rift available at https://prismarift.com/game/.
• “Platform” means the website available at https://prismarift.com, the Game, the Store, user Accounts and all related services.
• “Services” means all functionality, content and features made available through the Platform.
• “Store” means the store available at https://prismarift.com/store/ through which Digital Content is offered.
• “User”, “you” or “your” means any person who accesses or uses the Platform.
• “Virtual Currency” means the in-game currency of the Game, as named and displayed in the Game, which may be used only within the Game.

2. Eligibility

• You must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher.
• You must have the legal capacity to enter into a binding agreement.
• You must comply with all laws applicable to your use of the Platform.
• The Company may carry out age or identity verification (including document checks or checks by third-party providers) and may restrict access until verification is successfully completed.
• Access to the Platform may be restricted in certain jurisdictions. You are responsible for ensuring that your use of the Platform is lawful where you live.

3. Account registration

• The information you provide when creating an Account must be accurate, complete and kept up to date.
• You are responsible for keeping your login credentials confidential and for all activity carried out under your Account.
• You must notify us promptly at support@prismarift.com of any unauthorised access to or use of your Account.
• You must not provide false information, impersonate any person, create Accounts on behalf of others without authorisation, or create multiple Accounts for abusive or fraudulent purposes.
• The Company may suspend, restrict or terminate any Account that breaches these Terms or appears to be fraudulent, unlawful or abusive.

4. Description of the Platform

• Prisma Rift is an online gaming platform through which the Company directly supplies the Game and Digital Content.
• Digital Content is intended for use only within the Game and includes Virtual Currency, digital cards, packs, fixed card bundles, cosmetic items, game boosts and other content.
• The Company is the direct supplier of all Digital Content available for purchase.
• The Platform is not a marketplace, auction, exchange, investment service, brokerage or financial institution.
• The Company may change, suspend or discontinue any part of the Platform for operational, technical, security, maintenance or legal reasons.

5. Digital Content

• Digital Content is provided solely for entertainment and gameplay purposes.
• Upon purchase, you receive a limited, personal, non-exclusive, non-transferable and revocable licence to use the Digital Content within the Game.
• No ownership rights or intellectual property rights in Digital Content are transferred to you.
• You must not purchase or use Digital Content with an expectation of profit, financial return, increase in value or any investment benefit.
• Except for functionality expressly provided within the Game, you must not sell or attempt to sell Digital Content, transfer it outside the Platform, sublicense or commercially exploit it, or use it unlawfully.
• The Company may modify, rebalance, replace, remove or add Digital Content for gameplay balance, technical, security, legal or operational reasons.

6. Purchases

• The Company is the sole supplier of Digital Content available for purchase on the Platform.
• Prices are set solely by the Company and may be changed or withdrawn at any time before a purchase is completed.
• Displayed prices include applicable value added tax (VAT) unless stated otherwise. No additional mandatory fees are added at checkout beyond the displayed price.
• The Company may reject, suspend or cancel a transaction before it is completed, including in cases of suspected fraud, payment failure, technical error, pricing error, legal requirements or breach of these Terms.
• Purchased Digital Content is credited to your Account upon successful completion of the transaction.
• Transactions are processed by third-party payment service providers. The Company is not responsible for delays or failures caused by such providers.

7. Virtual Currency

• Virtual Currency may be used only within the Game to obtain eligible Digital Content.
• Virtual Currency is not legal tender, electronic money, stored value or a financial instrument.
• Virtual Currency has no monetary value outside the Platform, cannot be exchanged for money and does not accrue interest or any other financial benefit.
• The Company determines how Virtual Currency is earned, purchased, used, modified or removed, and may change its value or functionality at any time.
• Purchased Virtual Currency is non-refundable once credited to your Account, except where required by law.

8. No cash redemption

• All Digital Content, including Virtual Currency, cards, packs, bundles, cosmetic items and boosts, is intended for use solely within the Platform.
• Digital Content cannot be redeemed for money, converted into fiat currency or sold back to the Company.
• The Company does not purchase Digital Content or Virtual Currency from Users and does not offer any redemption service.
• Any in-game transfer or exchange feature does not create any right to a monetary payment from the Company.
• The only payments the Company makes to individuals are Affiliate commissions, which are independent of gameplay or ownership of any Digital Content.

9. Affiliate Program

• The Affiliate Program is operated under separate Affiliate Program Terms.
• Participation requires successful identity verification and compliance with our AML & KYC Policy. Referral links are issued only after successful verification.
• Participation is voluntary and separate from playing the Game.
• Commissions are earned only through eligible referral activity in accordance with the Affiliate Program Terms.
• Commissions constitute compensation for referral services only and are not linked to ownership of Digital Content, Virtual Currency balances, achievements, item transfers or the value of any assets.

10. Payments

• Payments are processed by third-party payment service providers in accordance with their own terms and privacy practices.
• By submitting your payment details, you authorise the relevant payment service provider to process your transaction.
• The Company does not store full payment card details unless required by law or by the payment method used.
• The Company is not responsible for payment delays, banking interruptions, payment processor outages, declined transactions or delays caused by financial institutions.
• The Company may request additional information where necessary for legal compliance or fraud prevention.
• The Company may refuse or cancel any payment that appears suspicious, unauthorised, fraudulent or non-compliant.

11. Refunds

• Purchases of Digital Content are final, unless otherwise required by law or expressly stated on the Platform.
• By completing a purchase, you expressly consent to the immediate supply of Digital Content and acknowledge that you thereby lose your right to withdraw from the contract within 14 days, in accordance with Section 1837(l) of Czech Act No. 89/2012 Coll., the Civil Code, and Article 16(m) of Directive 2011/83/EU.
• The Company may consider refund requests on a case-by-case basis at its sole discretion.
• Refunds will generally be refused where Digital Content has been delivered or used, where the request is based on a change of mind, where the purchase resulted from a breach of these Terms, or where the request is fraudulent or made in bad faith.
• If a payment is reversed, charged back or otherwise invalidated after Digital Content has been credited, the Company may remove the relevant Digital Content, suspend or terminate the Account and recover any improperly obtained benefits.
• Nothing in this section affects your statutory consumer rights or your right to dispute a charge with your card issuer or payment provider.

12. Acceptable use

You must not:

• use the Platform for any unlawful purpose;
• interfere with or disrupt the operation, security or integrity of the Platform;
• gain or attempt to gain unauthorised access to any Account, server, database or system;
• use bots, scripts, cheats, exploits or similar tools without authorisation;
• reverse engineer or decompile any part of the Platform, except where permitted by law;
• upload malware or any other harmful code;
• infringe the intellectual property or other rights of third parties;
• engage in fraudulent, deceptive or abusive conduct;
• create multiple Accounts to evade restrictions, abuse promotions or obtain unauthorised benefits;
• engage in money laundering or any other financial crime;
• manipulate purchases, referral commissions or promotions.

The Company may investigate any suspected violation and take any action it considers appropriate, including restricting or terminating access to the Platform.

13. Intellectual property

• The Platform, the Game, all content, software, trademarks and related materials are owned by or licensed to the Company and are protected by law.
• Except for the limited licence granted under these Terms, no rights are transferred to you.
• You may not copy, distribute, modify, publicly display, create derivative works from or otherwise exploit any materials of the Platform without the Company’s prior written consent.

14. Suspension and termination

• The Company may suspend, restrict or terminate your Account or access to the Platform immediately, with or without notice, in the event of a breach of these Terms, suspected fraud or unlawful activity, security risks, legal requirements, or where necessary to protect the Company, other Users or the Platform.
• Upon termination, all licences granted to you end immediately.
• Rights and obligations accrued before termination survive termination.
• The Company may discontinue the Platform, the Services or any feature and will give prior notice where reasonably practicable.

15. Disclaimer of warranties

• The Platform, the Game, the Services and Digital Content are provided on an “as is” and “as available” basis.
• To the extent permitted by law, the Company disclaims all express, implied and statutory warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability and uninterrupted operation.
• The Company does not guarantee that the Platform will be continuously available or error-free, that defects will be corrected promptly, or that the Platform will meet your expectations.
• Nothing in these Terms affects your statutory rights as a consumer in respect of defective digital content under Sections 2389a et seq. of the Czech Civil Code and other mandatory consumer protection laws, including the right to have the defect remedied, to a reasonable price reduction or to withdraw from the contract.

16. Limitation of liability

• To the extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profits, revenue, data, goodwill or business interruption.
• Nothing in these Terms limits or excludes liability for harm to life or health, for damage caused intentionally or through gross negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.
• Nothing in these Terms affects your statutory rights as a consumer under the Czech Civil Code, Czech Act No. 634/1992 Coll., on Consumer Protection, or any other mandatory consumer protection laws.

17. Force majeure

The Company shall not be liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, acts of government, cyberattacks, telecommunications failures, labour disputes or interruptions by third-party providers.

18. Indemnification

• To the extent permitted by law, you agree to indemnify and hold harmless the Company and its directors, officers, employees, affiliates, contractors and service providers.
• This obligation covers claims, losses, costs and reasonable legal fees arising from your breach of these Terms, misuse of the Platform, violation of law or infringement of third-party rights.
• This obligation survives termination of these Terms.

19. Privacy

• The processing of personal data is governed by our Privacy Policy and our Cookie Notice, which form part of these Terms.
• By using the Platform, you acknowledge that your personal data will be processed in accordance with the Privacy Policy and applicable data protection law, including Regulation (EU) 2016/679 (GDPR).

20. Third-party services

• The Platform may contain links to, or integrate, third-party websites, applications, payment providers or services that the Company does not control.
• The Company is not responsible for the availability, content, privacy practices or operation of such third-party services.
• Your use of third-party services is governed by their own terms and policies.

21. Changes to the Platform and these Terms

• The Company may modify, suspend or discontinue any part of the Platform, the Services or Digital Content at its discretion.
• The Company may amend these Terms to reflect changes in law, regulation, operations or functionality.
• Amended Terms take effect upon publication on the Platform unless a later effective date is stated. Where changes are material, we will take reasonable steps to inform you in advance.
• Continued use of the Platform after the amended Terms take effect constitutes your acceptance of them.

22. Governing law and dispute resolution

• These Terms are governed by the laws of the Czech Republic.
• Disputes shall be resolved by the competent courts of the Czech Republic, unless mandatory law provides otherwise.
• If you are a consumer resident in the European Union, you retain the protection of the mandatory provisions of the law of your country of residence, including the right to bring proceedings in the courts of that country.
• Consumers may submit a dispute to out-of-court resolution before the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Praha 2, www.coi.cz.

23. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

24. Entire agreement

• These Terms, together with the Privacy Policy, the Cookie Notice, the Refund Policy (if applicable), the Affiliate Program Terms (where applicable), the AML & KYC Policy (where applicable) and any other policies incorporated by reference, constitute the entire agreement between you and the Company.
• They supersede all prior agreements and representations relating to their subject matter.

25. Contact information

If you have any questions about these Terms, please contact us:

Company:

Prisma Game studio s.r.o.

Company number (IČO):

C457564

Registered office:

Podskalská 1512/22, Nové Město, 128 00 Praha 2, Czech Republic

General and privacy enquiries:

info@prismarift.com

Customer support:

support@prismarift.com